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Questions:
1. Are bed linen and towels provided in the apartment?
2. Are the prices per person or per apartment?
3. Are there any taxes?
4. How much do I pay to make the booking?
5. How and when do I pay the rest of the money?
6. What is the deposit I have to pay on arrival?
7. Is there an extra charge for cleaning?
8. How often are the apartments cleaned?
9. Where will we get the keys?
10. What time can we arrive / depart?
11. Who will meet us at the apartment?
12. Are there extra charges for gas, electricity
or water etc?
13. What is the minimum stay?
14. What is your cancellation policy?
Answers:
1. Bed linen and towels are provided in all of
our apartments. There is no extra charge for this.
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2. Prices shown are per apartment
per night. The price is not affected by the number of people staying
in the apartment, but apartments have a capacity as shown on the
website, and may not be booked for greater numbers without our
consent. There are no further costs or hidden costs to consider.
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3. No, all taxes are included in the prices.
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4. To make a booking you need to pay
a downpayment of 20% of the total charge. This is calculated
automatically for you when you make the booking online. This is
non-refundable.
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5. The remaining 80% of the cost is payable
on arrival in cash.
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6. On arrival you will also be asked for 150
GBP as a deposit against damage made during your stay. This normally
should be in cash, and will be returned in full when you leave
the apartment, assuming it is undamaged of course!
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7. There is no extra charge for cleaning. In
fact there are no extra charges at all.
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8. The apartments are cleaned between guests
only, unless otherwise specified. During your stay you are responsible
for the cleanliness of the apartment.
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9. The keys are given to you on arrival at the
apartment. You will be met there at a time specified by you, subject
to our policy of arrival and departure times (below).
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10. Arrival are not normally before 4pm, and
departures should be before 11am. Normally provisions can be made
with the owners to look after luggage during the hours between,
but the apartment should be vacated to allow for cleaning. All
agreements in relation to this should be discussed directly with
the apartment owner.
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11. The owner or their representative will
meet you at the apartment.
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12. There are no extra charges for gas, electricity
etc. In fact there are no extra charges at all.
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13. As requested by all our owners,
we require a minimum stay of three nights.
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14. When booking the apartment you pay a downpayment
of 20% which is non-refundable. On arrival at the apartment you pay
the remaining 80% which, once paid, is similarly non-refundable. When booking an apartment which requires the full payment in advance, this full payment is non-refundable.
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